YOUR INFORMATION IS CONFIDENTIAL!

Teqstra (PTY) Ltd has a safe and secure website and is legally committed to protecting all your transactions and information. 

What information do we collect? 

When you register an account with us, you will be asked for your full name, email address, delivery and billing address, and a contact number. You will be given the option to join our newsletter - this is an opt-in only. You can unsubscribe from our newsletter by logging into your account and unsubscribing. 

When you place an order with us, we will only store information about which product(s) have been ordered, the contact person, their contact details, delivery address and which method of payment was used. 

What information we do not collect?

Potential clients that visit our website will not have their information stored. Their visit is fully anonymous. 

We do not collect financial information such as Credit Card, Debit Card, Bank Account and PayPal account details. 

What information is used?

Information that is submitted during the ordering process will be used to process your order. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. 

When you select to opt-in to our newsletter, the email address you provided will receive emails about company news, specials and important updates.

Your information might be used to personalise your shopping experience, improve our website functionality, and improve customer service.

How do we protect your privacy? 

We use an SSL (Secure Sockets Layer) to transmit your sensitive information. All payment information is transmitted via SSL. 

Cookies enabled? 

Cookies are small text files a web browser transmits to your computer's hard drive. These cookies are not programs or harmful files. They are used to recognise your browser, recognise repeat users and remember certain information. 

In most internet browsers you have the option of disabling cookies, however, if you decide to do this, certain services on our website may not function properly. 

Will we disclose your information?

We do not disclose, sell, trade or transfer your information or payment details to any third party. The only exception to this if we are required to by law, to protect ours and others rights, including property and safety, and to our couriers if there is query with your delivery address.

We do reserve the right to release information to a third party in the form of aggregate data and be non-personally identifiable. This information may be used for statistical totals, marketing, advertising, or any other use. 

Tips to ensure your information is safe!

Always shop from a secure computer and make sure the security software (such as anti-virus, internet securities, anti-spyware and firewalls) is up-to-date. Do not share your payment details with anyone. Only shop from online stores that you know and trust and directly from that online store's site. Never respond to emails asking you to "confirm" recent transactions after you shop. Should you receive emails like these, please contact your bank as well as the online store immediately.