Delivery & Returns Policy
Delivery & Collection
DELIVERY POLICY
We deliver to residential or business addresses. PO Boxes deliveries are by special request.
As a rule of thumb, products listed on the Teqstra (PTY) Ltd website are not held at our offices (unless expressly stated). In order to minimize costs and ageing stock, Teqstra (PTY) Ltd prefers to order items from various suppliers once an order has been placed and paid for.
Orders will be placed with our suppliers once proof of payment has been received.
Your order should be dispatched between one (1) and three (3) business days after payment confirmation has been received and when full payment reflects in our bank account.
DELIVERY OPTIONS
Door-to-Door (The Courier Guy)
Please note: The Door-to-door option does not deliver to PO Boxes. Should you require a Door-to-Door delivery please provide a Street Address during checkout.
We charge a flat rate for all door-to-door deliveries. The rate is listed during checkout. This rate will cover you for any order of two (2) or less boxes. Should your order require more than two (2) boxes, we might quote you on an additional delivery charge.
Delivery times depend on the weight and the destination of your order. Typically, any order under 2KG will be delivered within one (2) working day after your order has been dispatched. If your order is over 2KG then it should reach you in two (2) to three (3) working days. These delivery times are under the assumption that your order is going to a major city. Should your order be going to a regional city then delays might happen. You are welcome to check if your city is a major / regional here.
We currently do not ship to remote locations such as farms and mines.
A tracking number will be provided to you.
ADDITIONAL DELIVERY INFORMATION
Fully-assembled PCs will experience a longer lead-time. The reason being is that we take pride in every PC that is assembled at Teqstra (PTY) Ltd and each assembled PC will be tested thoroughly.
By default, all orders do not carry delivery insurance. Delivery insurance by The Courier Guy and the South African Postal Service is calculated at three percent (3%) of your order total. Should you opt-in for delivery insurance, the fee will be added to your order and is payable by yourself.
COLLECTION POLICY
As a rule of thumb, products listed on the Teqstra (PTY) Ltd website are not held at our offices (unless expressly stated). In order to minimize costs and aging stock, Teqstra (PTY) Ltd prefers to order items from various suppliers once an order has been placed and paid for.
Orders will be placed with our suppliers once proof of payment has been received.
Your order should be available for collection between one (1) and three (3) business days after payment confirmation has been received and when full payment reflects in our bank account.
When you collect please bring your order number and photo ID with you.
Once your order is ready for collection we will notify you.
RETURN POLICY
COOLING OFF PERIOD
In accordance with Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) you are entitled to cancel your purchase within seven (7) calendar days after date of receipt of the good(s) and obtain a full refund (excluding the courier fees).
There are some exceptions to the “cooling off” period (Section 42.2 of the ECT Act). These exceptions include the following products in respect of which NO cooling off period shall apply:
- Computer software which have been opened/ seals broken.
- Consumables which have been opened/ seals broken.
- Products which by reason of their nature cannot be returned (including electronic vouchers) due to the fact that the security seal was tampered with and/or the product has been used.
NON-DEFECTIVE PRODUCTS
Products which are not defective or damaged, but which you want to return for whatever reason, must be returned within seven (7) calendar days from date of invoice. The product(s) must be returned to our door.
Should an opened/un-sealed product be returned, a 20% handling fee will be charged. The product(s) also needs to be in a resalable condition. Products that are returned with missing items (such as manuals, warranty cards, accessories and other materials belong to that item) will not be credited/ refunded. It is at our sole discretion to pass credit/refund if an opened/un-sealed is returned to us.
Software will only be credited/refunded if the packaging is unopened/seals unbroken and accompanied by a police affidavit.
Consumables (such as toners, inks, CD’s, Blu-ray discs, etc.) can only be returned for credit/refund as long as it is unopened/sealed and unused.
In both COOLING OFF PERIOD and NON-DEFECTIVE PRODUCTS, the products must be returned within seven (7) calendar days (to our door). All products must be returned to Teqstra (PTY) Ltd in their original packaging. The cost of returning the products will be solely at your expense. Should a product be damaged while in transit to Teqstra (PTY) Ltd, we will not be liable for the damage nor will Teqstra (PTY) Ltd be able to credit/refund you.
DEFECTIVE / DAMAGED / UNSUITABLE PRODUCTS
All products are covered by the manufactures prescribed warranty, which is typically 1 year from date of invoice, unless otherwise specified.
If you find that your product is defective/faulty or unsuitable for the purpose indicated in the product description (in summary “Defective”) and within six (6) months from date of invoice, please notify Teqstra (PTY) Ltd via email of the problem you are experiencing. Once we have received your email we will arrange to have the product returned to us (at our expense).
If the product is found to be defective, you are entitled to either:
- Have the product repaired or replaced OR
- Be fully refunded (minus the delivery costs (if any)).
Should you wish to have the product repaired or replaced, we will return the repaired/replaced product to you at our expense (assuming your purchase was originally for delivery).
Software and consumables that is found to be defective will NOT be entitled to a refund/credit. They will only be replaced with the same product.
If the product is found not to be defective, you will be liable for the costs incurred in having the product returned to Teqstra (PTY) Ltd and then re-delivered to you.
Please note the following issues/problems will not render the product defective and will not entitle you to any repair, replacement or refunds:
faults resulting from normal wear and tear
physical damage to the product
when you, or someone unauthorized by Teqstra (PTY) Ltd, has altered, damaged, or removed the warranty seal(s) and/or screw(s)
hardware or software (including operating systems, applications, games, etc.) that is not compatible with your system and/or existing hardware.
Photographic equipment which shows evidence of impact, sand, liquid or moisture damage, dropping, mishandling or tampering, battery or chemical corrosion, damage caused by connected equipment or used contrary to the applicable instruction manual.
If you find that your product is defective after six (6) months from date of invoice and within the manufacturer warranty, you can arrange to have this product returned to Teqstra (PTY) Ltd (at your expense) by notifying us via email.
If the product is found to be defective, Teqstra (PTY) Ltd will either:
Replace the product with either a new or refurbished product
Repair the product.
Credit the product.
Should the product no longer be sold, you will have the option to either:
Replace the product with another product (fees may apply) or
Have the product credited. You will be credited the last list price (if lower than your original purchase price) and/or with a fair usage charge (i.e. the time period of which the product was used)
Assessments and repairs are carried out by the approved repair centers and may take up to 6 weeks.
The final decision on the status of “defective” products is made by the supplier/manufacture.
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